Terms and Conditions
Exclusively for Businesses & CompaniesProvider and Introductory Provisions
These Terms and Conditions ("T&C") govern the provision of software services and custom applications under the Digital-George.com brand and are binding for all contractual relationships concluded between the Provider and the Client.
- Brand Name
- Digital-George.com
- Provider
- Jiří Liška · natural person conducting business (freelancer/OSVČ) registered in the Trade Register
- ID Number (IČO)
- 29619513
- Registered Office
- Bezručova 4201, 430 03 Chomutov, Czech Republic
- Website
- digital-george.com
For the purposes of these T&C, the following definitions apply:
- Service
- a custom-built web application operated by the Provider on their infrastructure, to which the Client gains access via a user account.
- Monthly Subscription
- a regular monthly payment for access to the Service and its operation, billed retroactively for the past calendar month.
- Minimum Commitment Period
- the shortest agreed period during which the Client is obliged to subscribe to the Service and pay the monthly subscription, even in the event of early termination.
Service Designation — B2B Only
The Client may exclusively be:
- a natural person conducting business (freelancer/OSVČ) acting within their business activity,
- a legal entity (LLC, JSC, association, HOA, etc.).
By approving the Provider's offer and starting to use the Service, the Client explicitly declares and confirms that they are acting as a business within their business or professional activity, and not as a consumer. Therefore, consumer protection laws, in particular Act No. 634/1992 Coll., on Consumer Protection, and the relevant provisions of the Civil Code on consumer contracts, do not apply to this contractual relationship.
Nature of the Service
The Provider offers custom SaaS software — custom-built web applications (e.g., attendance systems, delivery notes, EV infrastructure management, etc.) operated exclusively as an online service (Software as a Service). The Client accesses the application via a web browser using a user account.
- not buying the source code of the application,
- not buying the server infrastructure or database system,
- not acquiring any ownership or other property rights to the software.
The Client only obtains a limited, non-exclusive, and revocable right of access to the application via a user account for the duration of the contractual relationship and the proper payment of monthly subscriptions. All software, source codes, backend, architecture, database structures, UI components, know-how, and technical solutions remain the exclusive intellectual property of the Provider.
“The Provider is entitled to utilize the software solution, its concept, architecture, source code, individual modules, or the entire application to provide the Service to any third parties (other clients) in the form of SaaS, without any limitation whatsoever.”
Cooperation Model and Trial Version (Demo)
Cooperation standardly takes place in three phases, which eliminate the risk of ordering unsuitable software:
Inquiry and Offer
The Client sends an inquiry describing the desired application. The Provider prepares a solution proposal and sets the monthly subscription fee for access to the Service.
Demo / Prototype
After approving the offer, the Provider builds the application and provides the Client with temporary access to a free demo version. Testing the demo version does not create an entitlement to the transfer of code or technology.
Live Launch
After approving the demo, live operation is launched. The invoice for the first month is issued retroactively after the end of the first billing month.
Access to the Service and Use Restrictions
Upon the start of live operation, the Client obtains a non-exclusive, non-transferable, and revocable access to the application via a user account. Access cannot be sold or transferred to third parties and does not include access to the source code.
The application runs exclusively on the infrastructure managed by the Provider. The Provider is not obliged to provide:
- root access, SSH access, or any direct server access,
- source codes, database SQL dumps, deployment configurations,
- internal system documentation or architectural materials.
Payment Terms and Minimum Commitment Period
6.1 Invoicing Method
The Service is provided for a monthly subscription for access, which is billed retroactively for the past calendar month. The invoice is always issued at the beginning of the following month and delivered to the Client electronically. The Provider does not charge any one-time fees for development, programming, or custom application modification — all costs are included in the monthly subscription.
6.2 Invoice Maturity
The due date of each invoice is 14 days from its issue date. If the Client fails to pay the invoice within 14 days after the due date (i.e., a total of 28 days from issuance), the Provider is entitled to restrict or suspend access to the Service without further notice. The obligation to pay all outstanding subscriptions does not expire.
6.3 Minimum Commitment Period
Service Availability (Soft SLA)
The Provider makes reasonable efforts to ensure stable, fast, and secure operation. However, availability is not guaranteed as a corporate enterprise SLA with financial penalties.
The following may occur:
- planned maintenance outages (usually during night hours),
- urgent security updates,
- third-party infrastructure or internet connectivity outages.
Short-term outages or technical maintenance do not create an entitlement to damages, refunds, or contractual penalties.
Data, Export and Personal Data Processing (GDPR)
8.1 Data Ownership
Data entered by the Client into the application remains the exclusive property of the Client.
8.2 Data Export
Upon termination of the contractual relationship, the Provider shall, upon the Client's written request delivered no later than on the day of termination, enable the export of user data in a standard format (CSV, JSON, or XLSX) within 30 days of termination. The Provider is not obliged to provide native SQL dumps or database backend logic. After 30 days from the termination of the contract, data may be permanently and irreversibly deleted from the Provider's infrastructure.
8.3 Data Processing Agreement (DPA)
If the Client stores personal data of third parties (e.g., employee names in an attendance system) in the application, it applies that the Provider is the processor and the Client is the controller of this personal data within the meaning of the GDPR. The Provider processes data solely for the technical operation and security of the application and commits not to disclose it to third parties, with the exception of verified sub-processors (hosting infrastructure providers).
Hosting and International Data Transfer
Software and data are hosted on infrastructure located outside the European Union. This is a conscious and intentional choice by the Provider motivated by security reasons — the infrastructure is not located in Russia, China, the USA, or other jurisdictions with extensive state surveillance powers over private data.
By concluding the contract, the Client explicitly agrees to the hosting of data outside the EU territory under the aforementioned conditions.
Limitation of Liability for Damages
The Provider is only liable for damages demonstrably caused by an intentional breach of their contractual obligations.
The Provider is not liable for:
- loss of profit, loss of business opportunities, data loss, or indirect and consequential damages,
- damages caused by improper use of the application by the Client,
- force majeure events, connectivity outages, or third-party infrastructure failures.
This limitation does not apply to damage caused intentionally or by gross negligence, nor to damage to life or health — these cases are governed by the relevant mandatory provisions of Czech law.
Termination of Service
The contract can be terminated after the expiration of the minimum three-month commitment period by a written or email notice delivered to the Provider. The notice period is one (1) month and begins on the first day of the calendar month following the delivery of the notice. During the notice period, the Client is obliged to pay the monthly subscription for access to the Service in full.
If the minimum commitment period has not expired at the time of delivery of the notice, the Client is obliged to pay the monthly subscriptions for all months remaining until its expiration, even if they actually stop using the access to the Service.
The Provider may block access to the Service and terminate the contract with immediate effect in the event of:
- failure to pay an invoice for more than 14 days after its due date,
- violation of these T&C (reverse engineering, code analysis, sharing login credentials with third parties),
- abuse of the system, storage of illegal content, or a serious security incident on the Client's side.
Termination of the contract due to reasons on the Client's side does not extinguish the obligation to pay all outstanding monthly subscriptions, including subscriptions for the remaining months of the minimum commitment period.
Governing Law and Changes to T&C
12.1 Governing Law
All contractual relationships arising on the basis of these T&C are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
12.2 Competent Court
All disputes arising from or in connection with these T&C will be resolved exclusively by the substantive and locally competent court in the Czech Republic according to the Provider's registered office (Chomutov / Ústí nad Labem).
12.3 Changes to T&C
The Provider is entitled to unilaterally change these T&C. The new wording will be published well in advance on the website digital-george.com, and the Client will be informed of the change via email to the contact address provided in the offer. If the Client continues to use the application after the effective date of the changes, it is deemed that they agree with the new wording of the T&C.
If the Client disagrees with the change to the T&C, they are entitled to terminate the contract in accordance with the procedure in Article 11 of these T&C.